Frequently Asked Questions
Everything you need to know about shopping for authentic Polish flavors.
How do you ensure the freshness of perishable food items during shipping?
We use specialized thermal packaging and non-toxic gel ice packs for all temperature-sensitive products like kielbasa and pierogi to ensure they arrive fresh and safe at your doorstep.
Are your products imported directly from Poland?
Yes, we source the majority of our inventory directly from trusted producers in Poland, ensuring you receive authentic brands and traditional recipes.
What is the estimated delivery time for my order?
Standard shipping typically takes 2-5 business days. For orders containing chilled goods, we prioritize expedited shipping and usually ship at the beginning of the week to avoid weekend delays.
Do you offer international shipping outside of the country?
Currently, we only ship within the domestic region to maintain the quality and safety standards of our food products. Please check our shipping policy for specific zip code restrictions.
What is your policy on damaged or expired goods?
Your satisfaction is our priority. If you receive a product that is damaged or past its best-before date, please contact us within 24 hours of delivery with a photo, and we will issue a full refund or replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure checkout system.